Help Centre
Quick answers about delivery, returns, product care and more. Search below, or browse by topic.
Shipping & Delivery
Dispatch times, costs, tracking and delivery options.
Where does Life Interiors deliver?
We deliver right across Australia - if there’s a road to your property, we can usually reach it.
- Remote & semi-remote areas: exclusions or freight surcharges may apply. Contact us to check before ordering.
- International: we don’t ship outside Australia.
- PO Boxes & Parcel Lockers: not accepted due to size and signature requirements - please provide a street address.
How long will my order take to arrive?
Delivery times are estimates and start once your order ships from our Sydney warehouse. Deliveries run Monday–Friday (Saturdays may be added in peak periods such as pre-Christmas).
Premium / freight delivery - larger items like beds and lounges:
- 3–5 business days: Sydney Metro.
- 4–10 business days: Melbourne, Wollongong, Central Coast, Newcastle, ACT, parts of the Mornington Peninsula, Geelong and parts of the Surf Coast Shire.
- 5–12+ business days: Brisbane, Sunshine Coast, Gold Coast.
- 7–12+ business days: Nth QLD, SA, WA, NT and TAS, plus all other regional and rural areas.
Standard delivery - smaller boxed items:
- 2–5 business days: Sydney Metro, Canberra, Wollongong.
- 3–10 business days: Central Coast, Newcastle, Melbourne, Geelong, Mornington Peninsula and the Surf Coast Shire.
- 5–12+ business days: Brisbane, Gold Coast, Sunshine Coast.
- 5–12+ business days: Nth QLD, Adelaide, Perth, Tasmania and all other areas.
“Pending With Our Brand Partner”? Your item is being sourced directly from one of our brand partners. As soon as they share shipping or arrival details, we’ll pass them on to you.
Why is my order taking longer than expected?
Lead times shown on each product page are estimates only. Delays can happen due to production hold-ups, port congestion, customs clearance or freight carrier issues - we’ll keep you informed of any updated delivery windows.
Stock availability is shown on every product page:
- In stock, ready to ship - in our warehouse, ready for dispatch.
- Available to pre-order / on order - on an incoming shipment, arriving within the timeframe shown. Not available for immediate dispatch.
- Made to order - custom-made for you. Extended lead times apply and change-of-mind cancellations aren’t permitted.
Stock is only confirmed once an order is placed, and popular items often sell out before they arrive - so we recommend ordering early. Orders delayed by less than 90 days from the communicated availability date aren’t eligible for cancellation, though change-of-mind-eligible items may have alternative options.
Your rights under the Australian Consumer Law are not affected.
What delivery services do you offer?
We use a range of dedicated couriers - the size and fragility of your items decide which service is used.
- Standard delivery (1-man kerbside): for smaller, non-fragile items. Delivered to your door but not inside - please be available to receive and help unload. We use Australia Post where possible for live tracking; a specific delivery day can’t be chosen.
- Sensitive Freight 2-man (selected metro - Sydney, Melbourne, Brisbane, Adelaide): a white-glove service for heavy, fragile pieces like large sideboards and marble tables. In eligible areas, couriers can deliver to a room of choice on the ground floor, one level up, or via a passenger lift (not spiral staircases). The access path must be clear.
- Premium Full Service (limited areas): Sensitive Freight 2-man delivery plus assembly and rubbish removal. Note that unpacking and assembly may affect your change-of-mind return eligibility. Contact Customer Care to arrange.
- Pallet shipping: an environmentally responsible service used for large orders that need pallet delivery.
How do I work out my delivery cost?
You can get an estimate right from your cart:
- Add your items to the cart - a panel appears on the right of your screen.
- Below your items, select the “Estimate” button.
- Enter your state and postcode.
You’ll see an estimated delivery charge for your cart, along with any alternative delivery options available to you.
Do you offer free shipping?
We do occasionally run free shipping promotions. When one is active, free shipping is available on selected products and sizes to East Coast metro areas.
To check if your order qualifies, enter the promo code shown on our home page at checkout along with your full address. Promotional free shipping is subject to the terms and conditions specified.
How do I track my order?
Use our Order Tracking tool - just enter your order number and email address for the latest update. We’ll also email a shipping notification as soon as your order is dispatched.
Please allow 24–48 hours after dispatch for tracking to update. You can track directly with the courier:
- Standard delivery: Australia Post or Allied Express.
- Premium delivery (Designer Transport): no live tracking is available, but their team will call you to arrange a delivery date once your item ships.
Tracking number not working? Double-check the number and allow 24–48 hours for the courier system to update. Still stuck? Contact our Customer Care team.
Do I need to be home to accept my delivery?
Most freight deliveries require a signature to confirm your items arrived in good order. If you won’t be home and there’s a safe spot out of the weather, select “authority to leave” at checkout.
- With authority to leave: your order is left in a safe, undercover area. If the driver judges the spot unsafe, they may choose not to leave it.
- Without authority to leave: the courier leaves a card with redelivery details, or returns the item to their depot. Extended holds or undelivered returns may incur storage and reshipping fees.
- Australia Post: a card is left to collect from your local post office; parcels uncollected after 10 business days are returned to our warehouse. Residential deliveries can arrive as early as 7am; business addresses are delivered 9am–5pm AEST.
What do I need to bring to collect my parcel from the Post Office?
To collect your items from the post office, please bring:
- Photo ID, such as your driver’s licence or passport.
- Your tracking or delivery reference number.
If you can’t collect them yourself, provide an authority-to-collect letter - the nominated person will need their own photo ID and your tracking number.
Part of my order is missing - what should I do?
Don’t worry - items with different lead times or stocked in different locations are often dispatched separately. Our Customer Care team will confirm the dispatch and delivery details for everything in your order.
If your courier tracking shows only part of your order delivered with items still in transit, contact the courier directly and quote your tracking number. Still need a hand? Contact our Customer Care team.
Tracking says delivered but I haven’t received my order - what now?
If tracking shows your order as delivered but you don’t have it, first check whether:
- It was left in a safe place on your property, or with a neighbour.
- The driver attempted delivery and left a card, or redirected it to your local post office or depot.
Still missing? Contact our Customer Care team, or reach the courier directly:
- Standard delivery: Australia Post - phone 13 13 18.
- Premium & Premium Plus: Designer Transport - phone (02) 9556 2788.
What happens if my order or property is damaged during delivery?
We cover insurance while your goods are in transit; title and risk pass to you once they’re delivered to your address. If anything goes wrong, here’s how it works:
- Report quickly: any damage to goods or property must be reported in writing within 24–48 hours of delivery, with photo or video evidence.
- Your responsibilities: make sure items can fit through doors, stairs and access points; keep the path clear; and protect flooring and valuables. Where access is unsafe, our team may require a signed damage waiver or decline the delivery.
- How claims are handled: we investigate with our courier partner and, where they accept liability, help you progress the claim. If a damage waiver was signed, we’ll only review claims showing gross negligence. Please don’t arrange repairs without our prior agreement.
Our liability won’t exceed the value of the goods delivered, and nothing here limits your rights under the Australian Consumer Law - if goods arrive damaged, defective or not as described, we’ll repair, replace or refund as required.
Do you offer in-store collection or click & collect?
We don’t currently offer click-and-collect. All orders are dispatched from our Sydney warehouse or sent directly from our brand partners to your address.
Returns & Refunds
Our returns policy, how to start one, and refund timing.
Can I cancel my order?
You can cancel Life Interiors, Room Life and Ethnicraft branded items:
- Cancel any time before dispatch from our warehouse and receive an online credit.
- Once shipped, a cancellation is treated as a change-of-mind return (see below).
- If your order is delayed more than 90 days beyond your original lead time, you can cancel for a full refund.
All other brands are excluded from cancellation, even if there is a lead time or shipping delay. Brand names are shown above the product name on each product page.
Commercial orders, bulk orders, custom-made items, floor stock and Alexandria Outlet purchases are also excluded from cancellation.
I’ve changed my mind - can I return my item?
We accept change-of-mind returns on Life Interiors, Room Life and Ethnicraft branded items, subject to these conditions:
- Return requests must be made within 14 days of receiving the item.
- Items must be in as-new condition with original, undamaged packaging, including all protective materials, labels and accessories.
- Refunds are issued as a store credit.
- The original shipping fee is not refundable.
- Return shipping and a 25% restocking fee are deducted from your credit.
You can submit a return request here. Online credits are valid for three years from the date of issue, unless stated otherwise.
All other brands are excluded from change-of-mind returns, even if there is a lead time or shipping delay. Commercial orders, bulk orders, custom-made items, floor stock and Alexandria Outlet purchases are also excluded.
For more information on your consumer rights, see the ACCC’s guide on consumer guarantees.
When will I receive my refund?
Return delivery time depends on the courier and where the return is sent from. Returns from Sydney metro usually take up to 7 business days to reach our warehouse; regional or interstate returns may take longer.
Once received, your items are assessed and the refund (the amount you paid, minus any shipping costs and handling fees as advised) is issued within 10 business days, using the same method as your original payment.
Please note your financial institution may need 3-5 days to clear the funds back into your account.
What should I do if my order arrives damaged or faulty?
Open and check all items within 24 hours of receipt. After this, we cannot be held liable for damage incurred during transit. Damage or fault claims made after 14 days of delivery are handled as a warranty claim, and return costs become the customer’s responsibility.
- To make assessment easier, take 2-3 photos of your package or carton when it arrives.
- If you claim within 14 days of delivery, you won’t be liable for return shipping charges.
Please don’t attempt to return items before speaking to one of our specialists - you may be responsible for any associated costs if you do.
To make a claim:
- Contact our customer care team via the Contact Us page to obtain a return authorisation form.
- Email the completed form with photos of the fault or damage, plus 2-3 photos of the package on arrival, including your name, order number and contact details. We can’t proceed without images of the reported damage.
- Once confirmed, print the completed form and place it inside the box or parcel you’re returning. (If the item is faulty and you no longer have the original packaging, contact us to discuss.)
- On return, your item is inspected and any refund due is issued within 7 business days to your original payment method.
Please note: we won’t refund or replace a product where, in our reasonable opinion, it has become of unacceptable quality due to fair wear and tear, misuse, failure to follow the manufacturer’s instructions, abnormal use, or failure to take reasonable care.
I’ve received the wrong product - what do I do?
On rare occasions we may accidentally ship the wrong item - our apologies if that’s happened to you.
Let us know as soon as you can by contacting our customer service team, ideally within 3 business days of delivery, with:
- Your order number
- The item name
- A photo of the item you received
We’ll send the correct item as soon as possible and arrange pickup and return of the incorrect item at no cost to you.
My item arrived with a missing part - what do I do?
If your order arrives missing a part, please contact us with the following and our customer experience team will work to resolve it as soon as possible:
- Your order number
- The item name
- A detailed description of the missing part
- A photo showing which part is missing
Orders & Payments
Payment methods, changing orders, price matching and gift cards.
Can I change my shipping address after placing my order?
Before completing your purchase, please double-check that your shipping address is correct.
We can only change the shipping address before your order has been dispatched, so please contact us as soon as possible if you need to make a change - via Live Chat or by submitting a request through our Contact Us page.
Unfortunately, once your order is on its way, we may not be able to make any changes.
Do you deliver outside business hours?
At this stage, all of our couriers are only able to deliver orders within business hours.
If you need delivery outside business hours, or additional services such as assembly and rubbish removal, you may be able to upgrade to our Premium or Premium Plus delivery options, if available for your product and area. Our premium carriers offer a white-glove service with flexible delivery times and will contact you directly to arrange a time that suits.
Please contact our sales team for details on how to upgrade.
How do gift cards work?
You can buy our digital gift cards from both our website and our showrooms. Once purchased, we email the gift card to the recipient’s email address (as provided by the purchaser).
The email includes a link to view the gift card, which displays a code to apply at checkout to redeem. After the recipient redeems it, any remaining balance appears on the original digital gift card.
Please note: gift cards expire 3 years after the date of purchase, are not transferable, and cannot be returned or exchanged wholly or partly for cash.
I’m having trouble applying my gift card - what can I do?
Please make sure you’re entering the exact code at checkout - copying and pasting can help avoid errors.
Also check the expiry date, as our gift cards expire 3 years after purchase. If you’re still having trouble, please contact our customer service team.
I’ve lost my gift card - can you resend it?
To request a replacement, please contact our Customer Care team with the following and they’ll do their best to resend it:
- The order number from when the gift card was purchased, or the email address registered to the account it was ordered from.
- The value of the gift card.
- The email address the gift card was sent to.
How does online store credit work?
Store credit terms of use:
- Store credit is non-transferable, not redeemable for cash, and cannot be used to purchase gift cards.
- It cannot be used in conjunction with promotional codes, discounts or offers, unless otherwise stated.
- It cannot be applied towards shipping costs.
- It cannot be used for Archive Space, Outlet or Warehouse sale purchases.
- Refunds for orders originally paid with store credit are issued as store credit.
These terms do not limit your rights under the Australian Consumer Law - if a product is faulty, damaged or not as described, you’re entitled to a refund or replacement regardless of the payment method.
How to use your store credit:
- Log in to your online account (if you don’t have one, enter your email on the website to receive a login code).
- Add your items to your cart.
- Click the My Account icon - your available credit will show on screen.
- Select Checkout using store credit and your credit is applied automatically at checkout.
How will I be refunded when I return an item?
Refunds are issued through the same transaction method you used for your original purchase, and always to the same account your payment came from - we cannot refund to a different card or account.
- Credit card: refunded to the same account your payment came from (Mastercard, Visa, American Express).
- PayPal: refunded to the same account your payment came from.
- Part credit card, part voucher (including gift cards): the card amount is refunded to your account, and the voucher amount is credited back to your gift card.
Please note promotional vouchers are non-refundable. For how long refunds take to process, see Returns & Refunds.
Sales & Promotions
Promo codes, price matching, floor stock and placing an order.
How do promotional codes work?
A few general rules apply to all our promotions:
- Codes apply to the cost of the product only, not to shipping, unless explicitly stated.
- Any minimum order value must be met in a single checkout transaction.
- Promotions can’t be combined unless otherwise stated, and you can only use one promo code per order (this includes free-delivery codes).
- Offers are open to qualifying customers who purchase during the promotional period, in a showroom or online.
To see which promotions are currently running, check our website home page, ask our staff over the phone, or visit one of our showrooms.
Trade customers: trade pricing is exclusive of other offers, so a promo code can’t be used in conjunction with a trade discount.
How does the $45 sign-up code work?
Subscribe to be the first to know about new collections and style inspiration, and receive $45 off your first order.
- Spend over $499 and apply the code at checkout.
- The code expires 30 days after issue, and only one code is sent per customer.
Exclusions: the $45 code doesn’t apply to Ellison Studios products or gift card purchases, can’t be used with other discount codes, and doesn’t apply to shipping.
I need help with my promo code - what do I do?
Enter the code exactly as it was given to you, without any spaces, in the “Gift card or discount code” box at checkout, then click Apply. Once applied, you’ll see the promotional value deducted and your order total update.
A code only applies as per the terms of its promotion, and only to the eligible items in your order. If it isn’t working, check:
- The expiry date
- Product and brand exclusions
- The minimum spend amount
- Area exclusions and weight limits (for free-shipping codes)
Remember you can only use one promo code per order, including free-delivery codes. If you’re still having trouble, please contact our customer service team.
Do you offer price matching?
Yes - we offer a Price Match Promise on eligible products before purchase.
We can price match when all of the following are met:
- The product is identical - same brand, model, finish, size and configuration.
- The competitor is an authorised Australian retailer.
- The item is in stock, available for delivery to your location, and not on backorder.
- The competitor’s price is publicly advertised, includes all fees (GST, delivery, surcharges), and can be evidenced via a link or official quote.
- The request is made pre-purchase (we can’t price match previous orders).
We can’t price match:
- Clearance, floor stock, trade or end-of-line items.
- Member-only or sign-up offers.
- Competitor pricing errors or misprints.
- Requests made after a purchase is completed, and we can’t match our own current sale prices to an existing order.
Brand exclusions: price matching is not available on Gus*, Linea House, Double, Maison Balzac, Marimekko, McMullin, Mustard Made and Rug Culture.
Why is an item’s price different in store and online?
Occasionally, prices may differ between our showrooms and online due to exclusive promotions and special offers.
What are the Floor Stock Sale terms?
Returns: floor stock items have been used as display products in our Sydney or Melbourne showrooms and may show some wear and tear. The general condition is listed on each floor stock sale page, but all items are sold as seen - we don’t offer refunds, exchanges or cancellations on any floor stock sale purchase.
Delivery: these items are available for pick-up only. In some cases, large or sensitive items may be eligible for local 2-man shipping at a flat fee of $199, offered at our discretion. Pick-up items are signed for, and Life Interiors holds no liability for damage once collected.
How do I place an order online?
To place an order online:
- Add items to your cart, then click the cart icon to View Cart, where you can adjust items and quantities. Click Go to Cart to continue.
- Review your order summary, then enter your postcode and state in the shipping estimator and select a delivery option to add it to your total.
- Click Checkout and log in, or create an account if you’re new.
- Apply any current promo code in the discount code section.
- Enter your address, choose your delivery method, then complete the payment section and click Place Order.
You’ll be taken to a confirmation page with your order reference number, and receive a confirmation email with a summary of your order for your records.
Product Care
Keeping your furniture looking its best.
How do I care for fabric and upholstered furniture?
Vacuum regularly to remove dust and loose dirt. For fixed covers and fabric upholstery, avoid soaps and detergents - they can cause colours to bleed and over-wet the padding, leading to staining and interior damage. For stubborn stains, use a professional upholstery cleaner.
For fabric accessories and homewares, blot spills carefully with a damp cloth - don’t rub - and use appropriate cleaners and protectors.
Flip, rotate and fluff removable cushions regularly for even wear, and keep fabric away from direct sunlight and heat sources, which can fade or change the appearance.
Pilling: through normal use, loose fibres can ball up with friction. This is normal wear and tear and isn’t covered under warranty. Rotating cushions and regular vacuuming help minimise it.
Linen: lightly vacuum with an upholstery attachment or gently dry-brush. Blot spills with a damp, light-coloured cloth. Water usually lifts most stains; a gentle soap can help - spot-test first.
Velvet: blot spills with a damp cloth without rubbing. Use strong steam and brushing to smooth out wrinkles, and only use cleaners and protectors suited to velvet.
Bouclé: lightly vacuum or dry-brush. Soak up excess moisture immediately. For water-based stains, use a soft white cloth or natural sponge with lukewarm soapy water, brushing with light, quick strokes from the edge of the stain inward - avoid scrubbing.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I clean and protect leather furniture?
Most of our leathers are semi-aniline - dyed with soluble dyes and finished with a protective top layer to help resist wear and staining.
To maintain it, periodically apply a leather protector to resist soiling from everyday use and from dye transfer (for example, dark denim), which also extends the life of the leather. Always test an inconspicuous area first and follow the product instructions carefully.
Keep leather away from direct sunlight and heat sources, which can cause fading or change its appearance.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I care for a marble tabletop?
Carrara and other marbles are natural stone, so expect organic variations in texture and grain, minor colour differences between laminated joints, and honing marks on the surface - these are normal characteristics of natural materials and no two pieces are alike. Colours and materials can also vary slightly from website images.
Care instructions: blot spills immediately and rinse with a clean, damp cloth. Dust frequently with a soft cloth. Clean regularly with a clean, non-abrasive cloth, sponge or mop dampened with warm water.
Coasters and placemats are strongly advised to protect against moisture and wear - moisture and heat stains can occur if they aren’t used.
We also recommend a Care Cover protection spray for all marble and concrete products.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I care for solid timber and veneer furniture?
Natural timber shows variances in grain, colour and texture and can change colour with age - these are normal, desirable characteristics of natural materials, and finishes can vary slightly from website and showroom examples.
Caring for solid timber - applying polish or oil regularly helps retain natural oils and moisture and boosts the lustre of the wood:
- Apply plenty of oil with a clean cloth - treat tables underneath as well as on top.
- After 15 minutes, polish with a sandpaper sponge or fine sandpaper along the grain.
- Buff off remaining oil with a clean, dry cloth.
- Don’t use the item until the oil is completely absorbed.
Dust with a slightly damp cloth in the direction of the grain. Avoid clothing with metal rivets or embellishments that can scratch the wood. Use coasters, placemats and heat mats to prevent scratches, moisture and heat stains. Keep timber out of direct sunlight and away from heat. When moving furniture, lift rather than drag, and re-tighten screws after one to two months.
Caring for timber veneer - our veneers are very thin sheets of real timber, so treat them like solid timber but with extra care. Dust with a slightly damp cloth along the grain. To preserve the colour and natural look, treat the surface with a colourless wax (or linseed oil) formulated for veneers. Use coasters and placemats; keep out of sunlight and heat, which can fade the finish or cause it to lift, crack or peel. Lift when moving, and re-tighten screws after one to two months.
Cleaning - use a moist, well-wrung cloth with a pH-neutral detergent, then dry with a soft cloth. If the surface contacts acidic liquids (vinegar, soft drink, fruit juice, lemon), clean immediately with lukewarm water. Never use acidic or bleach-based products - they can damage the waterproofing and cause permanent stains.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I care for travertine, terrazzo and stone?
Natural stones show organic variances in texture and grain that can change with age, along with minor colour differences between laminated joints and honing marks - all normal characteristics of natural materials. Colours and materials can vary slightly from website images.
Care instructions: dust frequently with a soft cloth and blot spills immediately with a clean, damp sponge. Clean regularly with a non-abrasive cloth, sponge or mop dampened with warm water, and avoid harsh cleaners to protect the finish.
Coasters, placemats and heat-protection mats are strongly advised - moisture and heat stains can occur without them.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I care for rattan and natural cord furniture?
Rattan and cord are natural materials and need gentle care, especially if painted. Brush regularly with a dry, medium-bristled brush to remove dirt and dust between the reeds and cords. For a deeper clean, spot-clean with a mild detergent - take care not to use too much water, which can make the material limp and lose its shape.
Use coasters and placemats to protect against moisture and wear. To prevent fading, avoid direct sunlight or rotate your furniture regularly.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I clean plastic and fibreglass furniture?
Wipe down with warm, soapy water and dry afterwards with a cloth. Much of our polypropylene furniture is weather-resistant and UV-stabilised, but it’s always best to keep furniture out of direct sunlight and away from the sun’s harmful UV rays.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I care for metal furniture?
The main thing to avoid is rust. Use and store metal furniture indoors, and if it gets wet, dry it with a cloth. To clean, wipe with warm, soapy water and dry well afterwards.
These instructions are a general guide - always check your product’s care label for specific instructions.
How do I clean and care for my rug?
Removing stains - the golden rule is to attend to spills as quickly as possible to minimise permanent damage. For larger soiled areas, use a specialist carpet cleaner.
Liquid spills: place a colourfast cloth or paper towel over the spill and apply firm pressure to draw up as much liquid as possible. Repeat if needed, moistening with water or a mild, material-appropriate detergent (e.g. wool detergent for a woollen rug). Remove all detergent traces by diluting with minimal water and drawing the liquid up again. Never saturate or vigorously rub the stain.
Solid spills: remove solids gently with a spoon, knife or brush, then moisten with a diluted, material-appropriate cleaner or mild detergent and blot up as above. Never mix cleaning solutions - they can react unpredictably; consult a professional if unsure.
Natural fibres: vacuum before dirt embeds, ideally twice a week, using a motorised or rotating head. Let mud dry, then gently brush off and vacuum. Avoid high-temperature steam cleaning, which can shrink or expand the fibres.
Wool blend: vacuum regularly and blot spills with an undyed cloth - don’t rub or scrub. Don’t dry-clean or use harsh chemicals, never fold or store in an airtight bag, avoid continuous sunlight, and rotate to prevent uneven wear and fading. Professional cleaning is recommended.
Recycled PET fibre: rinse out stains and wash without rubbing. Hand or machine wash at 30°C without spin or tumble dry; shape whilst wet and hang to dry. Best kept inside when not in use as they may fade in extensive sunlight. Regular vacuuming and an occasional gentle shake keep them looking great - 100% PET rugs are hoseable and scrubbable, air dry only.
These instructions are a general guide - always check your product’s care label for specific instructions.
What is the Care Cover protection plan?
Caring for fabric and leather upholstery properly is key to its longevity - and the Care Cover Care Kits & Plans add an extra layer of protection. Each kit includes a 5-year accident protection plan against stains, rips, spills and burns, plus premium cleaning solutions.
Choose your plan:
What’s in the box:
- 5-Year Accident Protection registration code - register your plan online in under 5 minutes.
- Protection spray - repels liquids and makes spills easy to clean.
- Upholstery cleaner - removes dirt and stains from everyday use.
- Instruction manual - step-by-step care guidelines.
Register your cover at the Care Cover website. To make a claim, you must first have registered, then lodge it here.
Warranty
What’s covered, what’s not, and how to claim.
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Trade & Commercial
Trade program, bulk orders, samples and fit-outs.
How do I apply for a Trade Account?
To join our Trade Program, complete an application here. Our trade program is developed purposely for architects, interior designers, stylists, builders and industry professionals.
Once your application is received, you’ll receive confirmation of your status within 1 business day.
How do the tiered discounts work?
Discounts are based on your annual spend with Life Interiors. The more you engage with our products and services, the higher your discount tier.
Each tier also unlocks additional perks such as custom product design, warehouse storage and consolidated deliveries.
How do I access my discounts and benefits?
Once your application is approved and your account activated, simply sign in to your online portal to place orders and see your discounts.
You can view your current tier and associated benefits in your Trade Account Dashboard, or contact our Trade Team directly for assistance.
How do I get a quote from Life Interiors?
Contact our Trade Team directly, or simply log into your account to view pricing.
Terms & Conditions
Privacy, website terms of use and email preferences.
How does Life Interiors handle my privacy and personal information?
We’re committed to maintaining your privacy. We will never disclose your personal information to a third party, other than the financial institution that processes your transaction, and only the minimum required details are shared with them - or where you’ve given express consent, or as required by law.
How your data is protected: when you submit sensitive information via our website it’s sent over a secure connection using advanced encryption. We use appropriate electronic and managerial procedures to prevent unauthorised access and maintain accuracy, and all private account information is kept behind a firewall.
We will not rent, loan or sell any information you provide to any third party.
- Payments: credit card transactions are processed through the PayPal payment gateway.
- Links to other websites: our site may link to external websites that have their own privacy policies; we can’t be held responsible for their practices.
- Acquisition of information: we only collect information disclosed by you, required by law, or necessary to provide a high level of customer service.
- Our employees: all staff are trained on the importance of privacy and are only given access to the customer information they need to do their jobs.
What are your website Terms of Use?
By using the Life Interiors website you agree to these Terms of Use. We may amend, update or change the website and these terms from time to time without prior notice.
- Pricing: we work to ensure prices shown are accurate. In the unlikely event a price is incorrect, we reserve the right to correct it - we’ll contact you and offer the product at the correct price, and provide a full refund if you choose not to proceed.
- Errors: where an error affects pricing, descriptions or promotions, we reserve the right to cancel and refund affected orders, and will notify you if this occurs.
- General disclaimer & liability: information on this site is provided “as is” without warranty of any kind and may contain typographical or technical errors. Life Interiors is not liable for any loss suffered in connection with the use of this website or a linked website.
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- Modification & severability: we may change our site, policies and these terms at any time. If any term is found invalid or unenforceable, it is severable and does not affect the remaining terms.
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