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Leaves our partners warehouse in 2 - 3 weeks.
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Before adding the item to cart, note the dispatch time frame below the 'Add To Cart' button to see if it's in stock or on order. See the different statuses and their meanings below.
In stock, ready to ship
If your item is showing as in stock, then it is currently in our Sydney warehouse. Once your order has been placed it will be processed by our team and prepared for shipping. Once dispatched and collected by our courier partner, delivery times vary depending on your location and the courier service selected.
On order, ships after arrival date
If your item is due to be dispatched after a certain date, this means it is currently out of stock but we have more on the way! Once your item has been received at our Sydney warehouse your order will be processed by our team and prepared for shipping.
Available to pre-order
If your item is available to pre-order, it is currently out of stock and not on order. The approximate weeks given is the full lead time and we are not able to confirm the exact date it will arrive after ordering. Once a date for arrival into our warehouse is set, we will contact you to confirm.
Please contact us if you have any further questions.
Hand braided in Jute by skilled artisans and as such may encounter variations in pattern and colour which may vary from the images shown. The size may also vary up to 5% in length and width due to natural variations in materials.
Delivery Services
See our delivery information for more details on our courier services. Items will be dispatched from our Sydney warehouse a few days after we receive them. For delivery timeframes, please see more here.
Returns
Please see our Return and Cancellation Policy for more details.
Visit our help centre to view our full returns policy and more!
Natural materials may exhibit variances in grain colour and texture and can change colour with age. These variations are normal characteristics of all natural materials and should be expected and appreciated.
Please note product colours and materials can vary slightly to the images you see on the website, please get in touch with our sales team if you would like any further product or material details.
We recommend vacuuming your rug regularly to ensure that no dirt gets embedded and rotating it in high traffic areas to extend its life. Clean spills immediately by blotting any liquids with a dry absorbent whitecloth, making sure to never rub or scrub a spill. Some stains may be cleaned with a mild clear detergent and lukewarm water, blot dry or dry using a cold air fan.
To read up on full recommended care instructions visit our help centre.
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